Arrival Time: We ask that you arrive at least 30 minutes to an hour prior to your scheduled appointment time. However, if a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest.
Cancellations & No Show Policy: Should you need to cancel or reschedule your spa treatment, we require a minimum of four hours' notice to avoid being charged 50% for cancellation, and 100% for your treatment time for no-shows.
Spa Treatment Selection: If you feel you would like assistance in choosing a service, we recommend calling the spa directly and speaking to one of our knowledgeable associates. A discussion with our receptionist can often help you decide between specific types of spa treatment offerings depending on whether your goal is simply relaxation or more therapeutic in nature. We invite you to advise us of any special preferences, concerns or focus areas when making your reservation in order to make the most of your experience.
Special Health Considerations: If you have health concerns or are pregnant, please be sure to notify our spa associate when booking your treatment. Our reservations can offer guidance as to which treatments will be most beneficial and those should be avoided due to physical limitations or sensitivity.
What to Wear: We will provide you with a robe and slippers to wear while visiting our spa and you will be assigned a locker to store your personal belongings. During your spa treatment, it is recommended that you experience body services without clothing. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment. We require that swimming attire to be worn in all co-ed whirlpool, sauna and steam facilities. Clothing is optional in these areas designated by gender.
Storing Valuables: While lockers are provided, we recommend that you leave valuable personal items in the safe in your guest room.
Cell Phone Usage: Quiet and calm are of utmost importance to our guests - that's why we ask that you turn off your cell phone before entering the spa.
Sauna Or Stream Time: Sauna and steam are beneficial facets of the spa hotel experience, but should always be used in moderation. Proper usage time will vary, but there are some general guidelines that most individuals who are in good health can follow. If looking to warm and relax your muscles, we recommend 12-15 minutes in the dry heat of the sauna. The wet heat of the steam room is effective in opening pores and awakening the respiratory system; for this, we recommend a 5-6 minute timeframe.
Alcohol Beverages, Smoking And Spa: We recommend that you do not consume alcohol during or immediately after your spa treatments. Our Heavenly Spa in Bahrain has a strict no smoking policy.
Shaving: Generally, shaving is not recommended prior to any treatments or hair removal service. However, it is recommended that men shave prior to a facial treatment at least 2 hours before the scheduled appointment time.
Preferences: Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience.
Cultural Respect Etiquette: At all times our prime focus is the comfort of our guests. In this respect, all guests are kindly requested to cooperate by adhering to cultural norms and respect the etiquette. Gentlemen are strictly not permitted to enter the ladies section and vice versa.
Gratuities: Our spa associates are dedicated to exceeding your expectations and creating a memorable spa experience. Gratuities for these efforts are greatly appreciated and can be either given directly to the associate or extended at the front desk of the spa facility. Standard practice for excellent service ranges from a 15-20% gratuity. Feel free to ask the spa receptionist for suggested guidelines or recommendations on tipping.
Payment: We accept all major credit cards and cash. If you are a guest of the hotel, you may also charge spa services to your hotel room.
Spa Gift Certificates: You may purchase gift certificates for a specific Bahraini Dinar amount or for particular services at the reception desk of the spa or through one of phone reservationists if offered. Please call the spa to confirm availability.
Minimum Age: Guests must be at least 16 years of age to experience spa treatments, fitness facilities, and locker rooms.
Feedback: If your experience at our spa has not met your expectations, we request that you speak with the spa director or manager on duty before leaving the facility. If unavailable, please feel free to call the spa to discuss the issue at a later date.
- Spa facilities & Treatments weekdays 10:00am to 10:00pm
- Spa facilities & Treatments weekends 10:00am to 10:00pm
- Salon 10:00am to 09:00pm (Male hairdresser from 12:00am to 09:00pm)
- Pool 07:00am to 09:00pm / Kids pool: 07:00am to 06:00pm
- Nasmat Bar 10:00am to 12:00am (Shisha served from 06:30pm onwards)